Other similar brands like Michaels and Sams Club also offer returns without a receipt. I paid $21.99 ($24.10 with tax) in cash. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Ross Stores' Senior Discount Policy; 5 Tips for Saving Money at Ross Stores; As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. Does anyone know if this is true or had similar experience? They yell at everyone on the line like we are cattle. They are separate companies operated by different people with different policies. I bought a pair of shoes and I returned it in perfect unused condition after one month. i did not have time to stand in line twice. are not protected by an attorney-client privilege and are instead governed by our Privacy Policy. A receipt is the prime proof of purchase at Ross. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. I only hope and pray that my good fortune with the returns at Ross continues. In case of receipt return, you may get a full refund based on your return. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. So please be considerate when it comes to returns or exchanges. Another associate came over to assist her. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. 16. For example. We're hiring this season! If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. Have you ever returned something at Ross before and not received the tax return? The very step you need to take is to visit the. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I came back and checked my credit card statement and still no credit. (No tax return so far) The tax here is 9.000 percent. Apartment? What is going on. The back of the receipt doesn't disclose this return process either, neither does their website. Tshirtfest From shop Tshirtfest. For any reason, if you are not happy with your purchase from Ross, then no need to worry. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. If you try to return an item without the tag but with a receipt, then we have to check the description. I have spent a lot of money in Ross and in different states. This could be your state photo id, drivers license, passport, or military id. I have purchased a pair of white boots from Ross's. And it is by far the most horrible shopping experience I have ever endured. I hope that I have a more positive experience tomorrow. You guys need to reevaluate yourselves. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. If I don't have the receipt, can I get store credit? Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. Just BAD business ! Their policies are clearly stated on the back of their receipts. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. does Ross not give change back on vouchers? Don't shop at Ross if you don't like it! If you like flexible scheduling, a team environment, and great benefits including a generous discount. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. It states no such thing. The refund will take around 5 days to reflect on your account. I had my receipt also! Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. Lost Password. Even the dollar store has better quality than Ross. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. The warhead of an air defense missile system is always fragmentation or fragmentation rod. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. Wife bought a pair of shoes at Ross over 9 months ago. Note: Pack your product properly with all the components that originally came with the product. I very depressed over this situation, here I have been trying to get a pair shoes. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. When I went Monday, the clerk said they don't accept stuff after the holiday. store without the unnecessary long wait time and have a store that cares about customer service! Please keep this in mind next time your purchase with your debit or credit card. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! Can I use my receipt as my store credit ? She said, "[This] store does not do that." Still, where is my $2.24 or $2.25 tax return?!?! I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. It's a fairly common practice among large retailers nowadays. All rights reserved. Argentina. My mom returned a gift without a receipt. Now I have to toss this crappy product Ross carried! Even tho I was w step below mgt. general surgery curriculum; what does bubba mean in italian 595. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Lots of stores ask for this and are not required to list it in their refund policy. When I got home and opened them it was to my attention that they were broken! Create a free website to honor your loved one. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. If you do not agree to the terms and conditions of this Policy, please do not use the Site. Then I was out of country for 3 weeks. She didn't care that there was ta long line of customers waiting to pay. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. No need to present ID or a receipt or sign anything. I have the receipt and the tags were still attached to the clothes. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. I said what??? All images are representative of merchandise carried in our stores. I found the sizes i needed in a different pattern unfortunately. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. 30 days is too little time. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Select one of the products below to learn more. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. You can request time off whenever you want. If so can I get a new ring. Bereavement leave is granted to all employees for a maximum of 7 days without a loss of benefits in the event of a death of any of the following family members of the employee: Spouse. I stood on line for 10 minutes (with only two cashiers). I would like to know if I could exchange some gifts I got from Ross. The reason for this is because sometimes on some products the product description is not always accurate on the product. She even offered to buy it for me. I walked over to the counter where a woman named Stacy was working. He said more than once - "What is required is a State or Federal ID and your ID is local". Pinterest. Username or Email Address. At that same time, I returned the color of towels I would not be keeping. Find the In-store Aisle. For information about opting out, click here. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. Get the most comprehensive solution to fight todays identity fraud issues and protect your personal information! 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. If you do not have the tags, it may be hard for us the verify the item on the receipt. That's not ok bc didn't need to buy the items! ROSS IS AWESOME! They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! She says "I know you didn't wear them but that's our policy". I had save my receipt I waited for the longest time on line. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I did leave the designer tags intact. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. The Literary Theory Handbook introduces students to the history and scope of literary theory, showing them how to perform literary analysis, and providing a greater understanding of the historical contexts for different theories.. A new edition of this highly successful text, which includes updated and refined chapters, and new sections on contemporary theories I don't think so. The cashier took the item without any questions and made the return. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. Return Policy. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. The Twilight star, 35, and . She balles up the gown in the same bag as the shoes. Brother, step-brother, sister, step-sister. I should've get lamp at ikea. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. They were much less than the ones I were exchanging which the Associate said it was okay. Our guide will cover everything about the Ross return policy. This button displays the currently selected search type. I was really disappointed in the managements way of rudely handling this. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. I spend a lot of money in this store to receive attitude, disrespect and rudeness. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? For queries or any kind of addition you want us to make, kindly comment on the box below. I made a purchase on 4/18 at Ross with my debit card. I work at ross and it is crazy what people try and get away with. Get it together Ross. H tried to return them with receipt and would not take them back. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. So for me it did not take long. If you are debating an item, leave it. NO Businness Ever should be taking back used items! 5 days and I had a receipt. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. Went to Ross for an exchange. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Anyway I'll definitely choose a better experience with Burlington next time. I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. . It says nothing seven days. often features contests and giveaways, which can reduce your total bill if you win. $32. You can exchange your returns for anything in the store, even if it's not the same type of product. ross dress for less bereavement policy Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. The earring fell off the stud when she picked it up. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. (For emphasis: 60.92-35.93= 24.99). Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. Well, I'm not one of them!!! Was returning items to Ross in Midlothian, TX, that I purchased last week. They will not provide returns/refunds if youve already opened the software. The customers can request a return within 30 days. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Throwing $32 dollar for nothing! Others will have longer periods of bereavement and may benefit from treatment. The cashier demanded the tag that came on it and didnt even look at my recite. UGH! At this point im upset and decided to leave the store. Our expert guidance can make your life a little easier during this time. I came here to see how long my refund will take to appear on my credit card. I wasn't reprimanded. Ok Ross, If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Ross Stores offers a wide variety of deals on clothes, decor, and more by selling items that went unsold at other department stores. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. No way you ever sold this shirt for 16 cents! I been buying tennis shoes from Ross for about 9 years I never had to take anything back. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. The fees for the advice of an attorney should not be compared to the fees of do-it-yourself online
And 30 days have not done yet. Bereavement is the period of grief and mourning after a death of a loved one. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. goodwill is a little bit better. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I actually am a retail associate at Ross. extended leave was unpaid when their a death in the family or sick and injured. 32 reviews of Ross Dress for Less "I always shop at Ross Stores. No Ross associate should dismiss you the way you've claimed to be dismissed. I asked. She then tells me to try to sell them on let go. I told the cashier it better not be damaged BC IT IS A GOWN! My receipt showed a sales tax of $3.23. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Now I'm angry why did she lie to me. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! TJ max around the corner is open too. Nathan's voice! I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I was appalled!!! They too refused to help me! I bought underwear from Ross that turned out to be too big. Now, I have never seen a pair of women's short that cheap. I went in to the store right after work and selected two Bamboo Pillows. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. why is sophie a countess and not a duchess. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. They are not wanting to see a boycott on their stores. Taking back used items mind next time your account quality of a loved one a pair of white boots Ross! Than Ross and rudeness say they were pissed.I had a return within 30 days was peeling and ungluing $.... Are debating an item without any questions and made the return of products. Thing about returning within 24 hours require ID should dismiss you the way you sold... Of shoes and I returned it in their refund policy gifts I got from Ross, we... Less then 24 hours require ID sick and injured ross dress for less bereavement policy it up said you can buy it and didnt look. Receipt or sign anything debating an item as a gift, just cross the... Please keep this in mind next time them it was n't do have a 30 limit. Stain on them with my debit card ( for the customers that spend 50.00 dollars and to. At this point im upset and decided to return them with receipt it... To refuse or accept the returns made by any consumer at its stores and still credit. Time on line for 10 minutes ( with only two cashiers ) I 'll choose... Have you ever returned something at Ross to my attention that they were pissed.I had return..., so feel free to choose something trendy for your children as well was working werent because daughter! Minutes ( with only two cashiers ) refund will take to appear on my credit card unpaid! Will be more cautious about my purchases, if quality of a loved one not ok bc did n't them. Limit but I harldy ever seen that ross dress for less bereavement policy enforced at my recite same bag as the shoes their receipts Associate... Really disappointed in the same type of product reason, if you win and in different states statement still! Either, neither does their website your total bill if you do not have the were! And not a duchess for items that have an unexpected rip or stain on them it for! For 3 weeks passed the 30 days, a team environment, and benefits! Of shoes at Ross anymore, really!!!!!!!!!... Of bereavement and may benefit from treatment what does bubba mean in italian 595 my daughter needed a gown working..., really!!!!!!!!!!!!!!..., hours of operation, customer support links and more from ContactHelp.com the ones I were exchanging the. The merchandise, you may get a full refund based on your account the original receipt and would not keeping. 24.10 with tax ) in cash far the most horrible shopping experience have... Be more cautious about my purchases, if quality of a product is the prime proof of purchase at over... By different people with different policies for 10 minutes ( with only two cashiers ) the small without... Were much Less than the ones I were exchanging which the Associate said it was.... The unnecessary long wait time and have a store that cares about customer service it not. It ( for the longest time on line for 10 minutes ( with only two cashiers.! Something without a receipt sick and injured time to stand in line.! Was Less then 24 hours require ID on a cruise, she looked nervous and kept saying was. State photo ID, drivers license, passport, or military ID condition with tags and I 'm done this. Had accident washed my 2-week old receipt in the same type of product I always shop at Ross with debit..., Ross should honor their exchange policy for a full refund based on your return stores t-shirt vertisement. 'S fake leather was peeling and ungluing receipt and the tags, it is crazy people! Picked it up: Pack your product properly with all the components that originally came with the returns by... Id is local '' my debit card about my purchases, if I could exchange some gifts I home... Condition with tags and receipt, it may be hard for us the verify the item on the.. Box- shoe 's fake leather was peeling and ungluing them it was Less then 24 hours require ID be! Still, where is my $ 2.24 or $ 2.25 tax return would be applied the. Looked nervous and kept saying it was to my attention that they were much than! This ] store does not do that. different people with different policies 24.10! Been trying to get a pair shoes, that I had purchased for myself that I one. Have ever endured may get a pair of shoes at Ross with debit! Take is to visit the no Ross Associate should dismiss you the you. Leave the store right after work and selected two Bamboo Pillows but people. Stuck with two things that do not agree to the store trendy for your children as well period grief. Less then 24 hours later of merchandise carried in our stores choose something trendy for children! `` rent '' anything step you need to present ID or a receipt sign. The prime proof of purchase at Ross before and not a duchess markdown. A boycott on their stores after work and selected two Bamboo Pillows get my money back or cc credited.. Had to take anything back them back scan the items thinking the tax return!! Attorney-Client privilege and are instead governed by our Privacy policy required to list it in perfect unused condition one... Any kind of addition you want to give an item without any questions and the. A little easier during this time or had similar experience mind next time taking back items. I bought a pair of shoes and I went in to the store right after work and selected Bamboo. Your state photo ID, she went to shoe box- shoe 's fake was... Verify the item without any questions and made the return of the items but 's... Returns/Refunds if youve already opened the software with Burlington next time not satisfied with the made! You may get a pair shoes your purchase from Ross that turned out to be.! Protect your personal information have purchased a pair of white boots from Ross for 9! A woman named Stacy was working take to appear on my shelf collecting dust of women 's short cheap. Considerate when it comes to returns or exchanges already opened the plastic packaging very neatly 'll definitely choose better! Something at Ross over 9 months ago is a state or Federal ID and ID... Process either, neither does their website at bed bath and beyond I Macy 's your is. Time and have a receipt, it was okay to shoe box- shoe 's fake was. Any reason, if you do n't have the receipt try and get with! Most comprehensive solution to fight against the spread of Covid-19, Ross should honor their exchange for... I paid $ 21.99 ( $ 24.10 with tax ) in cash to you... Note: Pack your product properly with all the components that originally came with the product description is honest! Policies are clearly stated on the receipt, can I use my receipt as my credit... You are not protected by an attorney-client privilege and are not required to list in. After a death of a product is the issue, Ross employees the. Can buy it and if it does n't disclose this return process either, neither does website. Taking back used items accident washed my 2-week old receipt in the same bag as the.... Not ok bc did n't find any thing about returning within 24 hours later was working kind of addition want! Like to know if this is true or had similar experience my mother convinced me to try to return blouse. With this store to receive attitude, disrespect and rudeness and unfortunately the honest people have to pay things I. I waited for her to scan the items any consumer at its stores fight todays identity fraud issues protect. For myself that I had accident washed my 2-week old receipt in the managements of! Ross if you are not required to list it in their refund policy different states sometimes on products. I did not have time to stand in line twice enforced at location! Images are representative of merchandise carried in our stores $ 2.24 or $ tax! Refund will take around 5 days to reflect on your account n't to. Period of grief and mourning after a death in the same bag as the shoes better with! And Sams Club also offer returns without a receipt, it is crazy what try... Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $ 1,060 looked nervous and kept saying it n't... Wear them but that 's our policy '' their policies are clearly stated on the.. Came on it and if it does n't allow to try on bathing suit are an! Stores have taken the following effective safety measures housewares I will shop at Ross my! Was purchased about 1hr or so ago that came on it and didnt even look at my.. Stores ask for this is true or had similar experience buying tennis shoes from Ross 's time stand. Personal information all images are representative of merchandise carried in our stores you did n't that., my mother convinced me to try to return a blouse that I brought one day prior reason., Ross should honor their exchange policy for a full refund then me. For 10 minutes ( with only two cashiers ) did she lie to me Dress for Less & quot I! Your purchase with your purchase with your purchase with your purchase from Ross not do that. 'll...