It was the same game, but not my copy. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have sold over 3,000 items on Amazon. 16. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. There is no buyer protection and we will not be buying anything there in the future. How did I know they were womens and not mens? Item was listed as brand: "Johny Was ". Seller info I am starting to think its a site even worse than ebay! The action you just performed triggered the security solution. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. They wanted photos from every possible angle within 24 hrs! Mercari's Buyer Protection is a joke I buy hundreds of things online each year. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. Which I did not give. Then they blocked me. Many buyers are SCAMMING the ethical sellers who treat it like a real business. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. For anyone thinking about selling on Mercari, proceed with caution. The problem is, a confirmed delivery is considered sufficient proof an item was received. 18,373 people have already reviewed Mercari U.S. . Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. I also sell items from the same store, but use my own money to purchase them, take them home, of course stage them, etc. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. You cant write a review until you confirmed receipt. 10/8/22 Mercari request the seller Walker follow thru with the ring sale and ship the item. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . First one arrived and would not power up. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. OPENLY & FREELY! Do you know if Mercari authenticate is legitimate? To make a long story short, mercari cancel my item. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. You can email the site owner to let them know you were blocked. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. I sold something to someone that asked for a cheaper price which I gave them. Save yourself some real money and buy on eBay. Youre welcome, Deborah. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. . When it arrived I tried it and it didnt fit. Performance & security by Cloudflare. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. 9,130 followers. It was a fair price at $170 and some change. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. The action you just performed triggered the security solution. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Just a heads-up. How is anyone too professional? Never send items directly from the manufacturer (avoid drop shipping). Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Thanks for nothing. 1st time ordering and the last. I went through paypal to get my money back. Its obvious as you can see them on the stores shelves, & see the store background. They want to absolve themselves of liability and are just harvesting more info. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. This website is using a security service to protect itself from online attacks. After 6 years it finally happened a bad rating. Date of experience: November 03, 2022. The seller dropped off the item to USPS instead of UPS. Mercari Mercari is NOT a safe place to buy. You can also call eBay's toll-free customer support number: 866-540-3229. Your experience can help others make better choices. Nothing can help anymore. The exact size, colors, prints, measurements, etc. I would not do business with them even if I could save a ton of money. ), Mercari will refund him or her. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. When I got them I immediately noticed they were not mens boots but womens boots. Its not good because we as the customer would like to shop online with confidence. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. I was scammed all the way around and am now out $500. This is a screwed company system and I will be following up further. Nothing can help anymore. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. Therefore, make sure that your listing details are completely accurate to avoid such incidents. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Performance & security by Cloudflare. How ornery? I had never used it but listed as used because it didnt have its packaging. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. Hopefully never She takes pictures of her items for sale in the store. The first things you should look out for in the sellers profile are reviews and sales. But I lost a lot of time. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Tap "I've received my item" and select your Rating 3. and have been 100% satisfied with every purchase. Every time I try to sell the page you have reached 600. Thanks Benjamin for posting your experience on Mercari. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Text messages only. I went ahead and called my credit card company and they began a dispute process. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. If the product does not exist or sold they should of removed it. Regarding buying on MercariI have purchased a number of items (maybe 12?) yup. Counterfeit items, misrepresented items. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. Its sad theres people would rip off the others. Easy as that. They refused despite just receiving my order. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Their judgment is poor and their decesion is all about putting money in their pocket. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. And, the buyer's profile name is Tayluv***. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. It is important to know exactly what youre going to receive in your order box. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. If the seller is at fault, Mercari will accept the buyers return request to get a refund. Wont even release funds for items people received. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Mercari is total crap. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I told me Dad wait a few days I found one and it will be on the way. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I bought a device named Fixd from a company called Mercari. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Mercari are money hunger scumbags. Mercari sided with the seller and would not grant me a refund. Wow! Other apps like Depop would call this a "revenge" review and would immediately have it deleted. The second time the buyer canceled it on the 3rd day but no reason provided. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Pretty much the same thing. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. New comments cannot be posted and votes cannot be cast. Hey Bob, I have had very good experiences with Mercari so far. 8, Report #1507654 . Can You Transfer Money From Venmo to PayPal? [protected] Thank you. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. And, given your blog is Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. unfortuntatly you just have to suck it up and with more ratings it will fade. Never have they released money to a seller the day you bought it!! Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. They see what is being messaged between buyer and seller. I literally went back and re read the description, this woman was straight gaslighting me. This is the last response from Mercari: Now, the seller has 3 days to ship the item to the buyer. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. They are just into getting their share of the money from the sellers. Anyone have a similar experience. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Very disappointing with this company and will not do business with them again. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. Desired outcome: It is not a safe platform for buying. Happened to me too. I shipped my item in said condition, same day - within the same hour. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. I have been in constant contact with Mercari and received the following: Thieves! All we did was to buy a product off of the Mercari platformwe were required to create an account. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. I submitted a request for a refund to Mercari support but it was denied. Shipping was slow. That, my friends, is AWESOME customer service! To make it clear any illegal condition in a contract is a VOIDED CONTRACT! 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