We ask for your phone number so we may call you to schedule an in-person appointment at a time thats convenient for you. Then, get a customized treatment plan within two days. 1-800-US-AETNA(1-800-872-3862) (TTY: 711)between 8:00 AM and 6:00 PM ET. Visit the Teladoc Health website to connect with a provider at your convenience. For language services, please call the number on your member ID card and request an operator. Medicare Advantage andPrescription Drug Plans, 1-800-307-4830(TTY: 711), CPT is a registered trademark of the American Medical Association. You can cancel your Aetna life insurance policy online or by phoneAetna customer service can be reached by calling 1-800-872-3862You will need to write an Aetna termination of coverage letter, which can easily be done Got a rash and not sure what it is? For confidential mental health and dermatologist visits, you would need to schedule an appointment first. Well, for starters it means you'll have more options for care. Call 1-855-835-2362to speak with a licensed Teladoc Health provider in minutes.*. Select a state below to update coverage details. Members should discuss any matters related to their coverage or condition with their treating provider. Virtual appointments available seven days a week. Health benefits and health insurance plans contain exclusions and limitations. Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Staff on the nurse call line cannot diagnose, prescribe or give medical advice. This information is neither an offer of coverage nor medical advice. Aetna handles premium payments through InstaMed, a trusted payment service. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Clinical Policy Bulletins (CPBs). Aetna's conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna). If you need urgent or emergency care, call 911 and/or your doctor immediately. Should the foregoing terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button labeled "I Accept". In case of a conflict between your plan documents and this information, the plan documents will govern. Aetna's conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna). Your benefits plan determines coverage. Treating providers are solely responsible for medical advice and treatment of members. However, applicable state mandates will take precedence with respect to fully insured plans and self-funded non-ERISA (e.g., government, school boards, church) plans. Aetna expressly reserves the right to revise these conclusions as clinical information changes, and welcomes further relevant information including correction of any factual error. [Narrator] Virtual care, telehealth. Go to the American Medical Association Web site. In addition, coverage may be mandated by applicable legal requirements of a State, the Federal government or CMS for Medicare and Medicaid members. The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna) for a particular member. In addition, coverage may be mandated by applicable legal requirements of a State or the Federal government. Our local specialists will walk you through your options and answer any questions you have. A Medicare recipient will get a phone call from someone claiming to work for the Center of Medicare and Medicaid Services, the Social Security Administration or an insurance provider. Medicare: Medicare.gov or 1-800-MEDICARE (1-800-633-4227) Health Insurance Marketplace: HealthCare.gov or 1-800-318-2596 2. CPBs include references to standard HIPAA compliant code sets to assist with search functions and to facilitate billing and payment for covered services. The information you will be accessing is provided by another organization or vendor. This information is neither an offer of coverage nor medical advice. And making your next steps easier with a dedicated Care Team. Im turning 65 or just starting to explore Medicare. I'm glad you contacted us. The AMA disclaims responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained in this product. Im turning 65 or just starting to explore Medicare. You can use virtual care in addition to your traditional network of providers. Links to various non-Aetna sites are provided for your convenience only. Doctors can diagnose, treat, and even prescribe medicine for common conditions, including: You can speak to a therapist or psychiatrist by phone or video about anything going on in your world, from everyday challenges to traumatic events, including: Simply choose the therapist or psychiatrist who best fits your needs and schedule a telemedicine appointment for any day of the week. We'll try our best to get back to you within 24 hours. To view the form just select Continue. CPT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Unlisted, unspecified and nonspecific codes should be avoided. The discussion, analysis, conclusions and positions reflected in the Clinical Policy Bulletins (CPBs), including any reference to a specific provider, product, process or service by name, trademark, manufacturer, constitute Aetna's opinion and are made without any intent to defame. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt. Were available Monday through Friday, 9 AM to 6 PM ET. Disclaimer of Warranties and Liabilities. Please note also that Clinical Policy Bulletins (CPBs) are regularly updated and are therefore subject to change. Apple, the Apple logo, iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. It is only a partial, general description of plan or program benefits and does not constitute a contract. Why choose ${company} Medicare Solutions? New and revised codes are added to the CPBs as they are updated. Call a licensed agent at ${dynamicPhone} (TTY: 711),${hours}. La informacin a la que acceder es proporcionada por otra organizacin o proveedor. If you do not intend to leave Aetna Medicare, close this message. If you do not intend to leave our site, close this message. Treating providers are solely responsible for dental advice and treatment of members. When billing, you must use the most appropriate code as of the effective date of the submission. Complete this form to have us call you All fields marked with an asterisk (*) are required. Aetna defines a service as "never effective" when it is not recognized according to professional standards of safety and effectiveness in the United States for diagnosis, care or treatment. Were bringing you to our trusted partner to help process your payments. The phone number that is part of this call campaign is: Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Some plans exclude coverage for services or supplies that Aetna considers medically necessary. The information contained on this website and the products outlined here may not reflect product design or product availability in Arizona. Under certain plans, if more than one service can be used to treat a covered person's dental condition, Aetna may decide to authorize coverage only for a less costly covered service provided that certain terms are met. We're here to help. Members should discuss any matters related to their coverage or condition with their treating provider. Yes, I'm a memberNo, I'm looking for a plan. Please note also that Dental Clinical Policy Bulletins (DCPBs) are regularly updated and are therefore subject to change. Aetna handles premium payments through Payer Express, a trusted payment service. Aetna members have access to contact information and resources specific to their plans. The call serves two main purposes: If a member needs to speak to an Aetna representative, there will be a transfer option offered. CVS Health Virtual Care is all about you. Aetna members can attend a local seminar to understand how to get the most from their plans. Write to us at Aetna Better Health of Ohio 7400 W. Campus Road New Albany, OH 43054 Have questions about our products, policies and services? [Virtual care professional] It's my pleasure. [Narrator] And you'll get support for more than just your physical health. Contact a health care professional with any questions or concerns about specific health care needs.. Applicable FARS/DFARS apply. Your benefits plan determines coverage. The responsibility for the content of Aetna Precertification Code Search Tool is with Aetna and no endorsement by the AMA is intended or should be implied. You are now being directed to CVS Caremark site. Do not respond if you get a call, text or email about free coronavirus testing. The discussion, analysis, conclusions and positions reflected in the Clinical Policy Bulletins (CPBs), including any reference to a specific provider, product, process or service by name, trademark, manufacturer, constitute Aetna's opinion and are made without any intent to defame. To collect health assessment and lifestyle survey data. Each main plan type has more than one subtype. Should the foregoing terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button labeled "I Accept". The responsibility for the content of this product is with Aetna, Inc. and no endorsement by the AMA is intended or implied. Call us. Others have four tiers, three tiers or two tiers. You, your employees and agents are authorized to use CPT only as contained in Aetna Clinical Policy Bulletins (CPBs) solely for your own personal use in directly participating in healthcare programs administered by Aetna, Inc. You acknowledge that AMA holds all copyright, trademark and other rights in CPT. The member's benefit plan determines coverage. While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. This search will use the five-tier subtype. No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. CPT is a registered trademark of the American Medical Association. While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites. Click on "Claims," "CPT/HCPCS Coding Tool," "Clinical Policy Code Search. CPT is a registered trademark of the American Medical Association. ", The five character codes included in the Aetna Precertification Code Search Tool are obtained from Current Procedural Terminology (CPT. Yes, I'm a memberNo, I'm looking for a plan. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt. All Rights Reserved. You, your employees and agents are authorized to use CPT only as contained in Aetna Clinical Policy Bulletins (CPBs) solely for your own personal use in directly participating in healthcare programs administered by Aetna, Inc. You acknowledge that AMA holds all copyright, trademark and other rights in CPT. Reprinted with permission. Want to see options for a different location? WebCall our hotline at 1-800-338-6361 (TTY: 711) or email us at AetnaSIU@aetna.com We speak your language We have free interpreter services to answer questions you may have about The Clinical Policy Bulletins (CPBs) express Aetna's determination of whether certain services or supplies are medically necessary, experimental and investigational, or cosmetic. Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. 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