We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. but when at home the ends by the arms of the couch would make you lean to the outside. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. We Owned Our 'New' Chair Over 2 Months Before Fixed. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. They use a third party company that has no vested interest. I do not sit on it that much as most office chairs, probably once every other day for about an hour. We took the extended warranty on the couch. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". The issue is due to materials and workmanship defects. I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. Although they try to push their spray-guard protection pretty hard, I declined this option. Really close to food and shopping. Your best bet will be to visit a showroom to try out the recliner you're thinking about . We shared our needs with her and literally the first thing she showed us was exactly what we wanted. Put it all back together with JB Weld, metal zip ties and hose clamps. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We will definitely check out the different brands mentioned in your replies. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Unbelievable! We were helped by Michael. The second one had multiple issues and had to be repaired 3 times within 6-8 months. Both are leather. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. Spent my money at a longtime local store instead. I was not impressed.). She was there to explain things that we had questions about. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. 3. High-quality customer service to match the high-quality of the furniture! All in all it was a good experience. However, we aren't fans of leather seating, so ours is fabric. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. Lazboy 1.8 Southern Motion Furniture 1.7 Super big selection to chose from. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. We purchased some furniture here in May. They placed the furniture where I directed and were very polite and friendly. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! The frames on 2 pieces of our sectional couch cracked within a few weeks. Patty Stratton is absolutely the best. After several weeks and much research we went back and talked to Geddy. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. They have a lifetime warranty. He loves the chair and I love that I finally have a chair that looks so good in the living room! My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Pros of Lazy Boy Furniture. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. 13 months after delivery. One broke completely apart and another cracked. Patty is friendly, helpful, and not pushy. Great customer service again, this time we worked with Judy Waddell. I ordered furniture on Jan 29, 2021. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. Why? Today we went in looking for furniture. Both types of chair required service calls within a short period after purchase. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. We've had it ever since and my hubby sits in it daily. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. Poor quality leather processing is what I am finding out is the cause. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. Thought Chair Should Be Replaced - Refused. Life goes on of course, just not at La-Z-Boy for us. Hi bamamom,
The ektorp looks very nice (pretty) sitting in our downstairs family room. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Once received I was to call for service. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. sjharris53.oh I love your chair! A new section of the sofa was ordered and shipped to my home. Great experience. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. . Biscuit-style back with matching legrest. In addition, on Google they are only able to achieve a 3.6 star rating. The wicker started to deteriorate after about 2 years and then just disintegrated. Oh by the way, they no longer use this fabric. The quality they used to make was something that as a consumer I would stand behind. The ones that don't are better. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. Called for service in Jan. Its now end of March and they still arent here. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! La-Z-Boy Inc. (pronounced "lazy boy") is an American furniture manufacturer based in Monroe, Michigan, United States, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. Three times I have been on hold - disaster. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. Don't buy a bladder mattress from lazy boy. LA Z BOY wall-hugger power recliner buyers beware. One advantage if your hubby is tall. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. Avoid. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! We have another person coming in 1.5 months but I ready to drop off the couch at the store. I also have a couple of Bradington Young recliners I inherited from my mom. Wow! We already knew what we were looking for and Kate helped us to select appropriate colors and options. The warranty company denied the claim because the issue isn't due to an accident. August of 2020 bought a couch a the Springdale Arkansas location. I bought a $1200 rocker recliner a little over 1 year ago. You can get the same mattress on Amazon for $200. Thanks Joe! La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. Much to our surprise they also have many styles of sofa's, love seats, and chairs. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. Couple mos ago the arm broke off with normal use. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. So, why one star? Super helpful and knowledgeable. We walked in on the Tuesday before black Friday. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. 2 months later she calls my wife and said they had a sale 30%. Whats the point if its just going to go flat again? Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I was just going from store-to-store looking at sofa and chair options. If you need comfortable things, go here and ask for Doug. The sales rep hadn't received my messages. Home - Layout 2; Home - Layout 3; News; Technology. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". Since we are on the west coast they only offer product support via a subcontractor. My wife and I went in and ordered what we wanted. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. Im certainly glad I wasnt holding my breath! THIS IS OUTRAGEOUS! I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Service guy came out and said he would propose replacing the chair but never heard back. We had an excellent experience. Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. Locking Three-Position Footrest. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. Went to Lazy Boy today to get new recliners for the house. New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. Now awaiting the delivery of our new couches. See how it all works here. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. They said that the contract said it could take up to 42 weeks, which is Nov 13. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. She also had answers to all of our questions. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. I have not heard of Bradington Young before, but that doesn't mean much. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. Was told company will warranty item for life. Their customer service has been great with 2 chairs my DIL purchased. I see from the other two reviews on this site that we are not alone. La-Z-Boy just happened to have a set that I liked. Needless to say I was a little more than disappointed by that response. Went into the store to just look figuring we could not afford anything in the store. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. WHAT THE HELL LAZYBOY??!?! Never, I repeat, never do business with them. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Does a company not stand behind their quality work anymore? Michael Dawson had so much patience with us! Covered in a rich leather looking suede with a plush hand. When I received the product, they were not comfortable at all. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. I will look elsewhere the next time I'm buying furniture. He and his wife never really used it. She was very knowledgeable about each and every piece we looked at and ordered. We can't wait to receive the sofa. Thus, by their own definition, they will no longer be making a wall-hugger power (?) Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. Klaussner is a quality brand of furniture. Shame on you lazy but heads. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. We purchased a corner sofa so was not cheap. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! I wish I could send it back and start over. Everyone Was Very Pleasant, But, Their Company Has Struck Out. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Your bank has got your bank! Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Sofa still isnt right. They re-ordered another set assuring me England was a goodcompany. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. We purchased from La Z Boy because the furniture is made in the USA. My furniture store sent an England repairman out to assess theissues. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. The units are now no longer under warranty and La-Z-Boy's service department offers no help. We bought DH a power reciner by Palliser over two years ago. Tim. We are very pleased. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. No longer the American made quality furniture. We purchased our furniture from Linda. Expected this to be an easy purchase but it's immeasurably easier. Thanks everyone. I work with Patty when I shop at La-Z-Boy. In my opinion, everything's negotiable. I am sensitive to bad sales experiences, they make me crazy. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! 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