This story has been updated with a statement from Delta Air Lines. Brian and Brittany Schear were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with airline officials, who said the seat in question needed to be given to. The eight-minute video shows Brian Schear arguing that he has paid for the seat, while crew members try to convince him to give up the seat, on a flight Mr Schear claims was overbooked. "Great customer service. Box 500 Station A Toronto, ON Canada, M5W 1E6. California Family Kicked Off Delta Flight After Being Told to Give Up Their Child's Seat: 'You Will Be in Jail', 'Disgusted' United Passengers Walked Off Plane After Man Was Dragged Through Aisle, 'I Am Not Going!' When will this all stop? Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. Brittany Schear has written about the familys experience on Facebook. Mutual Fund and ETF data provided by Refinitiv Lipper. Most notoriously, United Airlines settled with a Kentucky doctor, David Dao, after security dragged Dao out of an airplane when he wouldnt give up his seat so a crew could get to Louisville. Brian Schear Is President of a Vehicle Inspection Company & Delta Is Now Apologizing for the Incident According to his LinkedIn site, Brian Schear has made a career in business in Orange. That did not happen in this case and we apologize., Related: Passenger Kicked Off Flight After British Airways Refused To Allow His Childrens Nanny To Join Him In Business Class, Passenger Kicked Off Flight After British Airways Refused To Allow His Childrens Nanny To Join Him In Business Class. So- wait, were going to be in jail and my kids are going to be what? The Delta incident came nearly a month after United Continental Holdings Inc UAL.N sparked outrage when a passenger was dragged off. The issue, it seems, is transferring airline tickets from one passenger to another. You and your whole family? the agent asked. Days later, a passenger was booted from a Delta flightbecause he had to get up from his seat to makean emergency restroom run. "We never thought it was going to get to the point where they were actually getting us all off the flight," Schear told CBS Los Angeles. . (The original report from KABC News indicates that the son is 2 years old, which is not consistent with the ages of the children as indicated in a May 3 Facebook post from their mother.). That's not right, Schear tells the Delta employee. Do you want to get off on your own, or?, In a statement Thursday afternoon, a Delta spokesperson said the company has reached out to the Schear family to refund their travel and provide additional compensation., We are sorry for the unfortunate experience our customers had with Delta, the statement reads in part. Our 2 year old was already asleep on the plane and our 1 year old just wide eyed watching everyone talk. Thats not right.. Eventually the entire family is escorted off the plane. Schears wife, Brittany, shared the video on her Facebook page on Wednesday. "That's not up to me," replies a crew member, who later adds, "At this point, you guys are on your own.". According to Brian Schear, who posted the video, the incident occurred on April 23 on Flight 2222 from Maui to Los Angeles. Technically, that's not even true. Brian Schear, his wife, and two of their children, were reportedly boarding a flight from Maui, Hawaii, to Los Angeles on April 23 when airline officials asked the couple to give up a seat Schear says he had purchased for their older son. So, were getting kicked off this plane no matter what now? Brian Schear asks, incredulous. The video comes as airlines have been under increasing scrutiny amid overbooking policies following the April 9 incident in whichDr. David Dao was forcibly removed from a United Airlines flightto make room for crewmembers. Delta Airlines has issued an apology after removing a young family from an overbooked flight that was caught on camera. Delta Air Lines is offering refunds and additional compensation to California parents who claim they were kicked off a flight on April 23 for refusing to give up a seat held by their 2-year-old son. A spokesman said Delta would not disclose the amount of the refund or compensation. Eventually, the airline workers tell Schear that he and his family have to leave the flight. Its a federal offense if you dont abide by it, she said. The plane was overbooked, and, since, the original named passenger, the older child, wasnt in the seat, Delta wanted to use it for someone else. They were left with no choice but to book another flight for the following day, which cost them $2,000, as well as pay for a hotel room for the night. That did not happen in this case and we apologize.". A caption accompanying the video on YouTube reads: "Here is a video of Delta airlines booting myself, my wife and my 2 children ages 1 and 2 off delta flight 2222 April 23 from Maui to LAX. ", "It's a federal offense if you don't abide " the crew member answers as Schear cuts her off to say, "I bought that seat. That is false. I'm just trying to help you, this is all I can do. The video posted on YouTube by the California couple shows Brian Schear arguing with a police officer and a Delta employee as he sat on Flight 2222 waiting to depart from Maui to Los Angeles. They oversold the flight. According to ABC 7, One airline employee tells him that under FAA regulations, 2-year-old children are not supposed to have their own seats at all and are supposed to sit in parents laps for the duration of the flightThe accuracy of that statement is not entirely clear, as the websites for both the FAA and Delta appear to encourage parents to buy separate seats for young children and use a child safety restraint system., Brian Schear says in the video, Helping us would be not overselling the flight., Brian Schear Family: 5 Fast Facts You Need to Know, Copyright 2023 Heavy, Inc. All rights reserved. Brian and Brittany Schear originally bought the seat on the April 23 flight for their 18-year-old son, but at Delta's suggestion, Brian Schear told NBC Chicago, the teen took an earlier flight so the baby could ride in his car seat in an airplane seat of his own. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. 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Its the smart and right thing to do so that everyone in your family arrives safely at your destination. Quotes displayed in real-time or delayed by at least 15 minutes. "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the company said in the statement. The FAAs website appears to agree with Schear, recommending that children be secured in government-approved child safety restraints, and not in parents laps. According to the Schear family, a Delta gate agent said that plan would be fine. The Atlanta-based airline issued an updated statement late Thursday afternoon. Deltas website also advocates for kids having their own seats. Instead, she says the toddler would instead have to remain in the couples arms during the near six-hour flight. "I paid for the seat," Schear repeatedly says. I just watched the Brian Schear video. For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat, it states. You can watch the video below. They wanted us to remove our 1 year old so they could give the seat to someone else. Ofte er kommunen uenig med seg selv. The video appears to capture this threat, with a woman off-camera telling Schear that after he and his wife were jailed, their kids would be placed in foster care. You guys are unbelievable," Schear says near the end of the video. Brian Schear, seen here during an argument with Delta staff, says he and his family were forced off a flight from Maui because they put their 2-year-old in a seat Schear had bought for a different child. Most airlines have policies against name changes on tickets. A family from California was threatened with jail time and then booted off an oversold Delta flight last week for refusing to give up a seat they paid for, according to a report. After the release of Schears video, his wifetold ABC affiliate KABCthat she and her husband were justified in refusing to give up the seat. Told Schear via CBS Los Angeles: 'We never thought it was going to get to the point where they were actually getting us all off the flight,' 'As we were leaving the plane, there's four or five passengers waiting for our seat. @brianschear @YouTube @CNN @Delta @FoxNews @ABC @CBSNews @nytimes Learn airline policy. Brian then said, Then they can remove me off the plane," the video shows. Do you want to get off on your own? the airline worker says. The dispute was over the seat Schear had originally purchased for his teenage son who took an earlier flight but was now being used for his two-year-old son in a car seat. "According to the rules we're pulling up right now, he technically cannot be in a car seat," a crew member says of the 2-year-old, apparently referring to the child having an "infant in arms" ticket. 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