Sharing best practices for building any app with .NET. Plus, a 30% TAM fee. Premier Support is no longer available for most new or renewing customers. 25 ea Proactive Credits Proactive Credits . Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. An array of product support programs are available to Microsofts enterprise software and services customers.
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Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Update research digest for December 2022. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endobj
Unified Enterprise is designed to help you get the most from your Microsoft investment. Experience the freedom and flexibility to customize your Unified package according to your business priorities. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Please try again later. [;b\~=]Ef/O4 These recommendations include all content types and are personalized for the customer. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. 626 0 obj
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Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. %
What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. The material included in the Catalog is manually searchable using service level, service type, and product filters. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Source: Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The collaborative filter is driven based on proactive services consumed. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1.3. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team.
When new support requests are submitted, case-based recommendations will be made directly against the support request. Learn about Premier Support End of Sale Get details Follow endobj
Sorry, the email you entered cannot be used to sign up for trials. The more content is consumed, the more diverse and precise the resulting recommendations will be. These recommendations are personalized for you. h Proactive support. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. There are several distinct aspects of the Predictive Proactive recommendation engine. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. ) Cant access your account? Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 5 0 obj
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Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Buy now. %%EOF
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All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 607 0 obj
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The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Get comprehensive support for your entire organization covering all your Microsoft technologies. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. 1320 0 obj
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The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Some preview features may be enabled by default. endobj
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. Question: How do US Cloud engineers compare to Microsofts? If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Create a support ticket in the PowerPlatform admin center. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Otherwise, register and sign in. WebPremier Support is now for Partners only. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Online Subscription Agreement
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We're already working on setting up your trial. Vendor coordination. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Find out how. 9 0 obj
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2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV This consumption indicates the user preferences. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 3 0 obj
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This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. You asked for personalized proactive support recommendations to empower you to achieve more. Click here
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Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. <>
Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. <>
There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. |k|k? Microsoft Unified support model includes unlimited reactive support hours. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. hMo0 Youll need to buy proactive support credits for any MSFT engineer-led engagement. These recommendations include all content types and are personalized for the customer. WebEmail, phone, or Skype. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Driving your success with Microsoft technologies. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Get translation when you and a vendor speak different languages. With minimal proactive consumption information to use, the less the coll 1 0 obj
to set up a new trial account instead. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. endobj
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Flex WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 10 0 obj
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On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. endstream
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Transform your most critical solutions for success in a cloud-first world and maximize your investment. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Find out more about the Microsoft MVP Award Program. Iqxf4W_j|
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Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. governing this trial and Microsoft Privacy Statement. Your P is comprised of: The minimum contract price is $50,000. 4 0 obj
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