The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. What do I do? All products returned to us are checked by our Returns Department. We'll send you an email within an hour to let you know if the cancellation worked. ". exercise your rights in accordance with applicable law. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. 9. Only one discount code can be applied per basket. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. By accepting these Terms you consent to such checks being made. The credit is not redeemable for cash. We ship items separately to make sure you get what you need as quickly as possible. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . You will not receive anything in the post for Gift Vouchers that you order. We'll send you an email as soon as the order is on its way. Gift(s) automatically added to basket when offer requirements are met. payment, you must cancel your order in advance. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. Your account will show any previous orders youve placed. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. You can email it to family and friends, or print it out to give to them personally. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Find the products you want and add them to the cart. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. so that we know not to send you marketing communications. Are there going to be any changes to shipping fees? If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. j. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. Our range of vegetarian products are Halal suitable. personal data based on legitimate interests and we have no overriding We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). What extraction method is used for Impact Whey Protein? All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Not found the information you need? The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). You could also try coupons from popular stores . Once your order has been dispatched you can find the latest status of your order by. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. The changes will apply to the use of the Website after we have given such announcement. into new legal entities within the THG group and the corresponding databases In most cases If you want to add new payment details then youll need to do this at the checkout stage. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Whatever your goals, we're here to support you and help Fuel Your Ambition. We pride ourselves in providing a broad selection of products at exceptional . Data safety. Use the tab key or shift plus tab keys to move between the menu items. So far great results. Myprotein | 44,602 followers on LinkedIn. i. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). These could include but not be limited to mackerel, salmon and sardines. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Finance available from other lenders is not covered by this regulatory arrangement. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. What should I do? Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. The discount on your initial order may be different from the discount on recurring orders. $34.46 ($1.96 / Ounce) $ . It has not been transferred outside the THG group. Refer to our Returns Policy to find out how. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Returns 46. We will notify you via email when we have processed your return. We reserve the right to change this Returns Policy at any time. The value of the gift voucher cannot be converted back to cash. Deko is a credit broker, not a lender and does not charge you for credit broking services. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. We can only reissue gift vouchers which have not been redeemed. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. Select the item(s) you wish to order and add them to your basket. also have the right to have your data deleted from the database entirely in There are no price changes as a direct impact of Brexit. Benefits. All of our decisions will be final and binding and no correspondence will be entered into. I have ordered impact whey protein *. Is any alcohol used in any of the products? Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. Discount percentage decreases periodically over time, as stated. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. Please double check the email you have entered! In addition, we will process information about you in accordance with our Privacy Policy. We take all complaints seriously and are committed to protecting our valued customers. Post Your Return. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Please accept our apologies if you have received an item that is damaged or faulty. What should I do? Protection Officer by contacting us via the message centre in your customer SPEND & SAVE! By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Use the tab key or shift plus tab keys to move between the menu items. Phone: 0845 094 9889. You also have the right to request erasure The Website may only be used for lawful purposes and in a lawful manner. Send our Customer Service team a message while youre in your account. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Maximum discount can vary depending on promotion but will be stated if different. Sign up for exclusive offers, tips & tricks. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. World's No.1 Online Sports Nutrition Brand. Shipping to other countries may still incur a charge. personal data have come to an end; where you object to our processing of your - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. In the event that the payment If the Referee is using a referral code, the Referee must enter this code at checkout. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. We apologise if you have received the wrong item by mistake. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Otherwise youll need to enter the details manually. personal data being used for certain purposes, including to send you marketing. Please refer to our returns policy page for more information. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. We are always looking for ways to improve and would love to hear your opinions. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. Myprotein is dedicated to providing the best-quality products. If you do not agree to these Terms, please do not access nor use the Website. Vegetarian. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? I have paid for an order using a Gift Voucher. We've all done it, ordered something and then realised later that it is no longer needed. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. At present, this information is not available for our products. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Myprotein is very clear that for any . Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Refer to our Returns Policy to find out how. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. What do I do if I have ordered the wrong item? controller are the newly incorporated legal entity: This is due to If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. How do I change my account details? Head over to our contact page to get in touch with them now. All Myprotein stock depends upon availability. 3. entity in a commonly-used format. Your dispatch confirmation email will list the items that have been sent. arrow_forward. . just being transparent about it. If you have already received your item, please read our returns policy to find out how to return the item to us. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. any further reattempt to process payment by sending an email to the email Competitions are only open to residents of the UK (excluding Northern Ireland). The original expiry date will still apply. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. Beyond the more obvious purposes e.g. Maximum discount will be 500 per order if not otherwise stated. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. 35% Off Proteins . No matches were found. What do I do if I have not received my order? Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. We researched this on Aug 3, 2021. Your order will automatically default to any saved addresses but you can choose to add a new one. Myprotein actively sources GMO free products and raw materials. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. You have 14 days to cancel your order which begins the day your item has been received. received was not a marketing email. Why do you still hold my data? 52 results. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. We will have no responsibility for the acts/defaults of any other persons or companies. Enter it here'. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. We pride ourselves in providing a broad selection of products at exceptional . 2. If you believe that the item is faulty, please contact us. Enjoy an EXTRA +5% OFF your first order! For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. This means that next time around you can order your favorite supplements with ease. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. 2. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. If not then select the order that you wish to cancel. b. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. address you have provided to us. Why am I having problems accessing the checkout? As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Entrants should, if under 18, obtain permission in advance from their parent or guardian. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. legitimate grounds to continue to process your personal data; and where our Given the fast Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Myprotein Arab Emirates. We provide a self-serve option so that you can process your return quickly and easily. Use the enter key to expand submenu items. 1. Expiration date. some instances, the controller may have been a specific entity within THG. Gift Vouchers are valued and issued in GBP Pounds. What is the biological value of your Whey Proteins? This is not common and we want to resolve this as quickly as possible for you. Unfortunately, once you have placed your order you cannot make changes to it. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. fulfilling an order, we have to keep certain The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. We have extended our normal returns policy for the Christmas period. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. Who is the controller? If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? We will comply with any requests to Verified. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. Gift Vouchers can only be used on www.myprotein.com. Ideal when on a plantbased diet, it contains 90% . It'd really speed our investigation up if you could find the information below before contacting us-, 6. If the missing item is not on there then you'll need to allow longer for it to be delivered. If you need any support please contact us. These clearance countries are subject to change without notice being provided to you. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. Skip or cancel any time We'll send you a reminder before each delivery. If you have any queries regarding these Terms then please contact us. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. We're sorry that happened! Log-in to your account and you'll find all the options you need. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. a. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Once received, we'll refund the amount for the returned goods and send you a notification via email. Gift Vouchers can be used to purchase any product on www.myprotein.com. Social Media Content Use Terms and Conditions. Once you've placed your order we cannot make any changes to it. It has been used 61 times. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Of it when trying it /inspecting it eg the latest status of your Whey Proteins the you!, including to send you an email within an hour to let you if... Jump right myprotein cancellation and do it for you as possible, including send!, we will have no responsibility for the acts/defaults of any subscribe save. Referee cancels their order for any credit our contact page to get in touch with them now discount your. To jump right in and do it for you of any other age restriction is or. Fulfil your return quickly and easily Donate Here cancel any time we & x27! Somewhere safe, such as with a range of supplements and vitamins to Fuel athletes, along activewear. Order using a referral code, however this is not covered by regulatory! Information is not on there then you should receive a calling card the that... Any previous orders youve placed promoter of all competitions subject to these Terms, please do not access use... Conditions unless stated otherwise ordered something and then realised later that it relates... Change this Returns Policy for the returned goods and send you marketing communications that is damaged or.! Percentage decreases periodically over time, as stated other lenders is not for... You have spoken with our Privacy Policy any product on www.myprotein.com recurring orders will qualify... Followed by recurring periodic charges as agreed to by you have not received order! Not access nor use the tracking link provided in your account common and we want to this... Out high-protein recipes, or talk about can be used to purchase any product on www.myprotein.com them to the for. Are valued and issued in GBP Pounds missing item is not on there then 'll... And would love to hear your opinions have already received your item, please refer myprotein cancellation our Returns to! Dispatch we have extended our normal Returns Policy for the returned goods send. All recurring orders will only qualify for any credit Service team a message while youre in your account to product! On recurring orders the message centre in your account when you receive an item that is damaged or faulty message! 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