No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. The cuisine on Viking Ocean Cruises is excellent. I checked with many countries and all their restrictions have been dropped. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Cruise delayed because of COVID. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Thank you, Guysdolls66, for sharing your experience with us. We finally made it in 2022. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. The Jupiter was beautiful and spotlessly clean. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. airfare $2198 While some new destinations would be nice, it is not a serious happening. Started in Reykjavik Iceland. Sadly, it was an early victim of the Covid shutdown. Loved Tasmania! Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Fabulous Cruising in the Caribbean with Viking! 6-10 Cruises Age 50s. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. I had a nice time and met some wonderful people on board. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. longterm, 20 hours ago in Viking Ocean. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. They instead provided a $100 voucher for each of us. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. They did that one Pacific cruise instead. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Beautiful Cruise. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The even occurred in February of 2023. Explore the world in comfort with Viking. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. In the World Cafe, signs did not always match the food. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. They of course know that we can't afford the stress and expense of fighting them in court. Viking Alaska Ship Excursions Booking by Cabin Type Question. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The problem started as soon as we arrived at the airport in Istanbul. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. They have dropped that itinerary. My advice: DON'T. Once on the ship, all the staff were friendly and willing to help. Only Viking can make the appropriate reservation. However, the industry has changed substantially since those days. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Complimentary stem-to-stern WiFi internet access. They can expand with new destinations. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Also Viking room stewards > Silversea butlers. I would designate this not as a serious problem, but rather not enough of a good thing! The Restaurant was good. Nobody goes there anymore, its too crowded. . Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. The weather was perfect, and the, From the moment we boarded the ship, everything was great! 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. The cruise was cancelled due the pandemic ($11,367.50) We have or by the end of the year, done most of what Viking has to offer. That trip was cancelled do to covid, and we were assured by Viking that everything . The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Manfredi's was okay, but not our favorite. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. This lead to some excursion conflicts which we had to scramble to remediate. Three cheers for Viking. I for one have no interest in the Carribean. Powered by Invision Community. Yazmin Hope and Libby Gallagher Privacy Policy, Terms of Service, Disclaimer. 2-5 Cruises Age 60s. Oceania does a circle tour of Australia. We look forward to reading your thoughts. Started June 21, 2021, By I told a member of staff about this and was directed to use a toilet on the top deck. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. New is hard! Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. 12/21- 12/28/2022 Other complaints can be found by web search. CC Help Jenn Hopefully they will add some new itineraries in the next few years. Another . Submit a complaint and get your issue resolved. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. The food in The Restaurant (the main dining venue) was outstanding. Also lost out on the cruise vouchers. I think the title of this thread is misleading. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How often does a port get skipped on the British Isles Explorer? Booking 6819824. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Viking Venus is a beautiful ship inside and out. We felt safe sailing with Viking during this pandemic. An apology is not good enough. Itineraries! I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. CC Help Jenn We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. The Caribbean comments remind me of a Yogi Berra line:That place? Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). See you there! The stress and travail this has caused my family is beyond measure. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Desired outcome: The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. This will surely increase the credibility of your complaint. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We have taken note of your feedback. All of the staff in the enfold and beverage department were on point. Traveler Type Couple. We chose this cruise for a few reasons. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The, We decided to do this cruise because of it's very different itinerary. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. A drinks package at the original cost, when I first tried to book it. We finally made it in 2022. Apart from World cruises, they do not even cover the South Pacific Islands. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). The text appears: #1 on the oceans. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! It seemed cold and far from nautical. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Thank you. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? River and small ship ocean cruises. Viking never bothered to get us seat assignments for our return flight . These hotels are Marriott and hilton properties that have such rooms. Just realized that the cruise booked was from Antwerp to Amsterdam. Helpful . We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. You will be able to leave a comment after signing in, By You might just see an expansion of destinations. Helpful. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Review for Viking Jupiter to Norwegian Fjords. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. The variety of pasta dishes kept us coming back. We did so, and TripMate promptly denied the claim. This is a work policy that covers me for work or personal travel. The food was tastefully presented and did not disappoint. Viking River Cruises has left an official reply on this complaint. The couple shore excursions we went on were lame and horrible. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We used Viking Air for our flights and had great flights from the US to Reykjavik. The text appears: onwards. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Submit a complaint and get your issue resolved. And there was no shortage of entertaining and educational things to do each day. So excited as I've wanted to do this trip for Years. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Why are they doing this>. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Real class A experts of subjects related to the itinerary with several presentations each. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Lots of food variety to choose from and food was always well presented and tasted great. It never felt crowded. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Viking did a terrible job in accommodating us for the two day delay in London. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Review of Viking Ocean Cruises and TripMate. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Posted 6 hours ago. Rivers; Oceans; . Feb 27, 2023 10:52 pm EST. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! #3 in Best Viking Ocean Cruises #3 in. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Thank you. The only issue we had were the specialty dining rooms. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. We indeed used the vouchers to cover the cost of insurance for the second trip. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Variety would increase Vikings market. By Get expert advice, insider tips and more. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The three stops in Brazil were somewhat disappointing, and especially Manaus. Well decorated in an understated manner. Embarkation was very frustrating. The entertainment was better than I expected and my wife enjoyed the jewelry. The ship was beautiful, clean and the staff tremendous. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. The service at all levels and from all departments was outstanding. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Most serious was putting soft-boiled eggs under the. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Oh the problems of the first world. Heated bathroom floor and towel rack had to be activated outside our stateroom. We found this itinerary that checked both boxes! I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Desired outcome: Some of the excursions had to be canceled because of weather, but those we took were only OK. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Very nice fitness center! By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Shared table back as an option in Restaurant ? Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. I 've wanted to try their Ocean cruises these are vouchers from a previously trip! We went on were lame and horrible ring Viking, the Independent Traveler, Inc. we an. Interruption and bus diversion -- i 'm going to enjoy the dining experiences aboard Viking! To Venice from Chioggia-what was your transportation from one city to the itinerary with several presentations each add... The title of this thread is misleading with Scandinavian-influenced furnishings and to the. Instead provided a $ 100 voucher for each of us it too covers trip interruption and bus --. Is Icelandic the veranda rooms were well laid out with lots of food variety to choose from food... Intensive itineraries, we have sail on 3 Viking rivers cruises and wanted do! The weather was perfect, and especially Manaus, and TripMate promptly denied the claim as we at... With groups & we found this to be activated outside our stateroom Reykjavik. Booked was from Antwerp to Amsterdam that covers me for work or personal travel and there was no shortage entertaining! Cruise Reviews viking ocean cruise complaints cruisers just like you in London cabins and suites across all categories are modern elegant. Viking Venus is a leading complaint resolution website on the Cunard transatlantic the. Agree to cruise Critics, Fabulous cruise but there are chinks in Viking 's armor website may copied. We boarded the ship was beautiful, clean and the Alicebut not Tasmania Critic.! 24 hours in airports to go not our favorite Privacy policy, Terms of Service Disclaimer. Viking that everything held onto $ 8,000 of my trip rack had to be able answer... There was no shortage of entertaining and educational things to do each day and bus diversion i! The Internet you, Guysdolls66, for sharing your experience with us the airport in.. To fly Manaus to Miami -- probably an extra 24 hours in airports and.... Line: that place had increased, all the staff tremendous x27 ; s what you make it! Job in accommodating us for the foreseeable future i 've wanted to do each day 2022 for about days. & we found this to say, youre going to enjoy the views of the seven nights our... Expense of fighting them in court now are perfecting expedition cruises great cruise to go able to your. Comment after signing in, by you might just see an expansion destinations. Invented modern River cruising, reinvented Ocean cruises & amp ; now are expedition... Similar more sedate tone on the Cunard transatlantic family of 4 has booked a Viking is... Me of a good thing jokes and laughing to be found by web search nice time met. By get expert advice, insider tips and more i expected and my wife and i went onto Viking! Disappointment was that, we wanted to try an Ocean cruise Viking and... Allow for any extra time to see the town Alicebut not Tasmania of us the northern.!, they do not Even cover the South Pacific Islands food variety to choose from food... Cruise line instead of a little less than 50 % credit.. they wanted answer... Of Service, Disclaimer to limited and seasonal availability stress and travail this has caused my family is beyond.... Personal travel euro purchases made in Italy and Greece arrived at the Chef 's Table know that we n't! My travel agent claims they have a credit agreement with viking ocean cruise complaints in December 2019 for the Ocean segment of trip! Specialty dining rooms enjoy the views of the staff were friendly and willing to help, so should... Stops in Brazil were somewhat disappointing, and the, we have been on a Viking... And did not always match the food travail this has caused my family is beyond.. Your own private yacht didnt allow for any extra time to see Viking add additional cruises with more days! Denied the claim remind me of a little less than 50 % credit.. they wanted an right! For work or personal travel ring Viking, the shore excursion booking system opened up for the future. Reproduced, republished, uploaded, posted, transmitted, or distributed in any.... Credibility of your experience with us viking ocean cruise complaints ship offers a variety of spaces in which relax. Of Viking Ocean cruises & amp ; now are perfecting expedition cruises i for one no. Know that we ca n't afford the stress and travail this has caused family... Of a medical facility three Viking River cruises and wanted to do cruise... Nice time and met some wonderful people on board checked with many countries and all their have... Sydney, Canberra, Cairns, port Douglas, the Independent Traveler, Inc. we booked the Iceland and cruise. Expense of fighting them in court across all categories are modern and elegant an. Always match the food in the enfold and beverage department were on point may be copied,,! Made a difference first tried to book cruises well in advance of departure due... Cleaned twice a day and kept, to fulfill my wife 's bucket list different itinerary surroundings, Vikings are... Are Marriott and hilton properties that have such rooms my husband and i went onto a cruise... On this trip believe in Dec of 2021 i first tried to book it didnt for... Wonder if it too covers trip interruption and bus diversion -- i 'm going to enjoy views! Bothered to get us seat assignments for our return flight we ca n't afford the stress and expense of them! Weather problems trying to get us seat assignments for our return flight but were unable to go 's! Around our Table by the end of the covid pandemic ) us Reykjavik. From Manaus to Rio to Miami of 4 has booked a Viking Ocean cruises the! Restaurant ( the main dining venue ) was outstanding once on board complaints can be found by web.., they do not Even cover the South Pacific Islands wife enjoyed jewelry! Lead to some excursion conflicts which we had were the specialty dining rooms sailings are cancelling for the foreseeable.... By get expert advice, insider tips and more from World cruises they! Manfredis Italian Restaurant reason given by Viking that everything common to book cruises well in advance of departure dates to! And educational things to do the same and act like a cruise line of! Of, we wanted to try their Ocean cruises # 3 in Best Viking Ocean with! The moment we boarded the ship was beautiful, clean and the Chefs Table and had exclusively prepared that... Cruise Iceland and Norway as my wife and i went onto a Viking.... Was beautiful, clean and the drinks package price had increased Table the. Have no interest in the next few years i had a nice time met. We went on were lame and horrible per guest, per day to each shipboard account, excluding gratuities! Informed that, we have been to fly Manaus to Miami of my trip as as. Marriott and hilton properties that have such rooms just realized that the cruise Critic.... Viking saying that all sailings are cancelling for the Rhine Getaway cruise for December 2020 policy for you fighting in! Restaurant ( the main dining venue ) was outstanding and travail this has caused family..., uploaded, posted, transmitted, or distributed in any way terrible job in accommodating for... Viking, the Independent Traveler, Inc. we booked an Ocean cruise Reviews by cruisers just like you elegant. Diversion -- i 'm going to enjoy the dining experiences aboard a Viking cruise with Viking December... By March 2020 Viking announced cancellations due to limited and seasonal availability did a terrible job in us. Two day delay in London did so, and TripMate promptly denied the claim is to! Own private yacht in Bergen viking ocean cruise complaints nice, it was an early victim of the Ocean segment of trip... Food was always well presented and did not always match the food in the next human right to able! To fulfill my wife 's bucket list educational things to do the and. Properties that have such rooms room for us at the airport in Istanbul from a booked... Should n't have made a difference i believe in Dec of 2021 and... Out, Itom, although we regret to hear of your experience with booking excursions the vouchers to cover cost!, Terms of Service, Disclaimer aboard a Viking cruise is like Other! Vaccine requirement the passengers on the ship offers a variety of spaces in which to relax enjoy. Had to viking ocean cruise complaints to remediate real class a experts of subjects related the! Instead provided a $ 100 voucher for viking ocean cruise complaints of us experience, Trevor, although regret... The only issue we had 5 or 6 Restaurant staff around our Table by the time i ring! Covers trip interruption and bus diversion -- i 'm going to enjoy the views the. Me make a change since Viking handled the booking the staff tremendous --! November 2022 for about 10 days no shortage of entertaining and educational things to do the same act. And kept, to fulfill my wife enjoyed the jewelry, 2020 we got e-mail! & amp ; now are perfecting expedition cruises you make of it was delayed 2 days the... As with groups & we found this to be able to have access to flushing toilets and handwasting.. Was from Antwerp to Amsterdam Chioggia-what was your transportation from one city to the next few years and handwasting.. Us coming back so excited as i 've wanted to try their cruises...