Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Simply use the buttons below to share on your social network. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Ask for an interpreter or signer if you need one. Others had no strong preference. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. Its based on the results of over 250 responses to our readers survey which is still open. a friend of mine has been on pip for 2 years. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Mental Health & Money Advice. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Then get someone to come and sit with you at the next one as support? As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. PIP telephone assesment today. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). That's why benefits like Personal Independence Payment (PIP) can make such a difference. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. This appointment letter will be given by Atos & Capita. Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). and Pensions or any other government department. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. WebIntroduction. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. a friend of mine has been on pip for 2 years. TW9 4DU Dont worry we wont send you spam or share your email address with anyone. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Around six in ten claimants (59 per cent) reported no difficult topics. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Ask if you can make an audio recording of the assessment. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Daisy2016 Forumite. You can state your needs here with regards to your debilitating condition. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). As for PIP, preference was highly associated with the outcome of the telephone assessment. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. This tool will help you work out how to save to pay off debts or buy the things you want. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Hopefully you will be "lucky" You have accepted additional cookies. How are gambling and mental health conditions linked? Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Pip telephone assessment experience. You are most welcome to join today! In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. 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