January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. This warranty does not apply to: Securus Technologies
If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. We refer to these products and services as our Products. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Usted puede cancelar esta autorizacin en cualquier momento
Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. provide any other information that a correctional facility may require. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. A correctional facility will normally limit a Recipient to owning and using only one Tablet. We refer to these products and services as our Products. Can I get a refund if I make a deposit to a Securus Debit account? Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Where is my account balance located online? las Transacciones Recurrentes. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. We help family and friends of incarcerated individuals. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Please read this Limited Warranty carefully. How do I unblock my phone number on my Securus online account? Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Should I fund anAdvanceConnect account or a SecurusDebit account? How do I get setup for eMessaging using the Securus Apple iOS app? We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Start completing the fillable fields and carefully type in required information. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. you may call the Securus Technologies, Inc. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. What can I do? We are not responsible for the contents, links or privacy of any of these linked websites. Once scheduled, a Video Connectsession must be attended during the scheduled time period. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). You understand and agree that we may rely on the authority of anyone accessing your account or using your password. . We will attempt to troubleshoot the issue. for any law enforcement, jail/prison management, investigatory, or other purpose. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. In most cases, payments are posted to accounts within one hour. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. (b) Maximum Liability. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. For Help text the word HELP to 77929. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center
Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Time Limit for Raising Disputes. . You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Should I fund anAdvanceConnect account or a SecurusDebit account? Calling 972-734-1111 or 800-844-6591. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. How Do I Manage my Securus Video Connect Account? removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Where is my account balance located online? We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. The Privacy Policy is incorporated herein by reference. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. 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