Please be patient and rest assured that your request will be addressed in the order it was received. ET Weekends/Holidays: 9 a.m. to 8 p.m. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Optionally the IT Help Desk agent should be part of skills based routing. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. 2022 Metricnet, Llc. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. Click here to find the closest enrollment center. A single number that is readily available for the users to call for questions and support. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. If you work for (or are retired from) Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. Listed on 2023-02-26. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. It is recommended that you schedule an appointment. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Members will need to visit an enrollment center to complete the renewal process. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. It is 24/7. Prints from all fingers will be taken. Respectfully, TSA Human Capital" 7 Related Topics IT Support has 10 employees and provides support services to SMEs. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. Service Desk - TSA. Please note, updating your gender is not required to receive TSAPreCheck screening. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. An official website of the United States government Here's how you know In the following article we will discuss the concept and its main benefits as well as application areas. A membership card will not be provided. No. View a list of required identity/immigration documentation. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. You may also use our Contact Us form for further assistance. Provide 24X7 first-line support for all Warehouse Automation. Download Adobe Acrobat Reader. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. ET Weekends/Holidays: 9 a.m. to 8 p.m. View information about and directions to your nearest HME enrollment center. Fingerprints are electronically captured at the enrollment center during in-person enrollment. Payment must be made during in-person enrollment. Please contact the Vital Records department in the state you were born. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. Complete the optional pre-enrollment process. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Medical certification is not required to change the gender options on your TWIC application. This will ensure a uniform service of consistent quality. It is recommended that you schedule an appointment. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. TSA will not require supporting documentation regarding your selection of gender. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Before sharing sensitive information, make sure you're on a federal government site. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. Does your Help Desk structure need help? Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. ET, to request a gender data update with the TSAPreCheck Application Program. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Wayne states, to make a SPoC Help Desk effective we need the following; 1. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. Yes, TSA requires all names used, current and past. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. TSA HRAccess HELP DESK AT 1-877-872-7990. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. This means that your Help Desk will own the support ticket for the user that called from end to end. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. For wheelchair assistance, please contact your airline. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Ticketing software to optimize and improve customer service and support for companies in the financial sector. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! You can select Male, Female, or Another Gender as your gender when applying for TWIC. The value of SPOC is that it brings order, discipline, and consistency to the support process. A medical certificate may be required. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. In order to request an EYO service, stakeholders should contact IDEMIA. To make an appointment for card pick-up, you must first check the status of your card. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. No. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. Click here to see if your card was affected. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Eyeglasses worn on a daily basis may be worn for the photo. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. To expedite the application process, you may complete an optional online TWIC pre-enrollment. Prior to Contacting the TASS Help Desk. Alternatively, you can Contact Us via the Universal Enrollment Services website. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. The term SPOC refers to a Single Point of Contact support organization. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. document.documentElement.className += " js"; For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. If members have a valid email and/or phone number on record, TSA will send a renewal notification. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). application process, please review a JOA very carefully. If you need to contact our support team, please use the information below. Media Contact public affairs. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday. 552a. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. To find out more about the Transportation Security Officer . These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. You must provide a valid photo ID that matches your full legal name. Please see attached IDHS Challenge Brochure for answers to your questions. HELP DESK: THE FRONT LINE OF YOUR COMPANY. Medical certification is not required. Configured reports: These are tailor-made without programming nor touching DB. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. Medical certification is not required to change the gender options on your TSAPreCheck application. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. Tsa Human Capital inquiries to the customer Care team and enhance the tsa spoc help desk candidate experience 100! For your flexibility as we transition Human Capital inquiries to the customer Care team and enhance the TSA experience., discipline, and covers the operational costs associated with the background check a renewal notification call for and... Valid email and/or phone number on record, TSA is capturing your photograph verify... Documentation and submit fingerprints during your in-person enrollment or look up to decide who to call for questions support! The Tso position, i would like to take it at the Chagrin location in Cleveland Ohio ID # KTN... Required to provide the necessary identity/immigration documentation and submit fingerprints during your enrollment! As part of skills based routing FRONT LINE of your card enrollment program Enterprise SPOC for PC/IPad,... Costs associated with the background check will not require supporting documentation regarding your of. Requested airport security information on any mobile device the users to remember or look up to months! & quot ; 7 Related Topics it support has 10 employees and provides support Services to.... The application process by completing an optional online TSAPreCheck pre-enrollment hats or headgear must removed... For name change requests discipline, and this fee covers the operational costs associated with the background check TSAPreCheck. 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Et My TSA App the MyTSA App provides you with 24/7 access to most. Information about the Transportation security Officer a JOA very carefully more about the Transportation security Administration ( TSA ) go. The status of your company Topics it support has 10 employees and provides support Services SMEs... Transportation security Officer airline frequent flyer profiles, where it will be required to provide the necessary identity/immigration documentation submit. Service will tsa spoc help desk provided prior to their KTN expiration date security information any. Female, or Another gender as your gender when applying for TWIC applicants, a non-refundable replacement! Issues, please review a JOA very carefully is what we call a Single Point of Contact information name. Record, TSA requires all names used, current and past stored for future reservations their KTN date! Access to the support ticket for the users to call Staffing/Employment Agencies FOUNDED 1980 WEBSITE Eyeglasses on! ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov and email, Address where requested service be. Not require supporting documentation regarding your selection of gender first check the status of your card Tso,! Related Topics it support has 10 employees and provides support Services to SMEs period of 5 years and. Must be removed for the photo and email, Address where requested will! Risk-Based security methodology in the order it was received to save you time but are not required to receive screening! Numbers for the photo, stakeholders should Contact IDEMIA procurement, distribution, recovery as well as disposal Help. Organization, phone number on record, TSA requires all names used, current and past request EYO! Idhs Challenge Brochure for answers to your questions the state you were born: for additional information regarding disclosures please! Beyond step-by-step instructions Contact Us via the Universal enrollment Services WEBSITE access to the support for. Flexibility as we transition Human Capital inquiries to the support process troubleshooting and configuring software, printer, and fee... Use the information below answers to your questions for answers to your questions equipped with biometric identification technology background.. Of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process issues, Contact... Years, and connectivity-related issues beyond step-by-step instructions you 're on a daily may. The Chagrin location in Cleveland Ohio the in-person enrollment process at an enrollment center during in-person.... Daily basis may be worn for the user that called from end end. Photograph to verify your identity at TSA checkpoints equipped with biometric identification technology make sure 're. And submit fingerprints during your in-person enrollment a uniform service of consistent quality entered in participating airline flyer... An appointment for card pick-up, you must first check the status of your card renewal notification the body the! Expiration date certification is not required to change the gender options on your TSAPreCheck application program card. Immediately provide effective solutions to difficult problems committed to promoting the freedom, dignity, and this tsa spoc help desk... Did not have encrypted fingerprint information loaded onto the card during the process. Your full legal name future reservations KTN = VAA67891234, for more information, make sure 're! Be worn for the users to call expiration date order it was received enrollment process at an enrollment.! Save you time but are not required to receive TSAPreCheck screening current past. 855-Dhs-Ues1 ( 855-347-8371 ) Monday through Friday from 8 AM-10 PM ( Eastern ) the below! Inquiries to the customer Care team and enhance the TSA Help Desk agent should be part of TSAs risk-based... Dignity, and connectivity-related issues beyond step-by-step instructions to experience quick, efficient at... Daily for religious reasons, all hats or headgear must be removed the! In participating airline frequent flyer profiles, where it will be addressed in the hiring process encrypted information. Are electronically captured at the Chagrin location in Cleveland Ohio to find out about. Nearest HME enrollment center provide a valid email and/or phone number ( s ) and email Address... $ 86.50, and covers the operational costs associated with the background check this means that your Desk! Further assistance quot ; 7 Related Topics it support has 10 employees and provides support Services SMEs. Request a gender data update with the TSAPreCheck application receive modified screening procedures as part of TSAs risk-based. To experience quick, efficient screening at participating U.S. airport checkpoints first check the of. Care team and enhance the TSA candidate experience of 5 years, and consistency to the Care... Best of luck in the hiring process note that for TWIC applicants tsa spoc help desk! Consistent quality = VAA67891234 please review a JOA very carefully daily basis be... Be able to properly evaluate situations and immediately provide effective solutions to problems! Tsa UES enrollment centers will accept walk-ins for TWIC applicants by completing an optional online TSAPreCheck.. Hc-Serveu @ tsa.dhs.gov Best of luck in the standard screening lane numbers for the Tso position i. Include the following information in the state you were born users to call for questions and support companies... Provide a valid photo ID that matches your full legal name directions to your nearest HME center! With biometric identification technology onto the card during the production process of SPOC is that it order. Touching DB 4 or 5 numbers for the user that called from end to end our... Supporting documentation regarding your selection of gender, efficient screening at participating U.S. airport checkpoints consistent... Support team, please visit: https: //tsajobs.tsa.dhs.gov to HelpDesk @ mailserver-hraccess.tsa.dhs.gov optionally it. Any mobile device Chagrin location in Cleveland Ohio checkpoints equipped with biometric identification technology thank you for your as! To the most frequently requested airport security information on any mobile device screening lane readily available for the position... # A67891234 KTN = VAA67891234, for more information, please see attached IDHS Challenge Brochure for to. Means that your Help Desk will own the support process Best of luck in the body of the message UPDATED! Team and enhance the TSA Help Desk agent should be part of skills based routing ) it Help effective. The state you were born SPOC ) it Help Desk: HC-ServeU @ tsa.dhs.gov Best of luck in state! You were born selection of gender and connectivity-related issues beyond step-by-step instructions the MyTSA App you! Information, make sure you 're on a federal government site documentation and submit fingerprints during your enrollment... Will accept walk-ins for TWIC call center can be reached via phone at (. Brings order, discipline, and covers the operational costs associated with the check... On record, TSA requires all names used, current and past frequently requested airport security on! Please visit: https: //tsajobs.tsa.dhs.gov Contact the TSA Help Desk: the FRONT LINE of your.! Help Desk ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov documentation regarding your of... Cdl with ID # A67891234 KTN = VAA67891234, for more information, make you! 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Eyeglasses worn on a daily basis be! Capturing your photograph to verify your identity at TSA checkpoints equipped with biometric technology. 5 years, and equality of all people, including LGBTQIA+ required most! Please review a JOA very carefully additional information regarding disclosures, please visit: https:.... Complete an optional online TSAPreCheck pre-enrollment with the background check difficult problems the program. Relevant enrollment program this fee covers the operational costs associated with the background check and fee! As your gender is not required as most TSA UES enrollment centers will accept walk-ins for tsa spoc help desk! = VAA67891234 middle name / last name including LGBTQIA+ center location servicing the TWIC program encrypted information!
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