After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. The reset will start automatically, and it may take up to 5 minutes for the process to finish. To send a private message, click on "ComcastChe" and then click send a message. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. It has happened here twice now in the last two months. The network would now be re-established. Did all of the above again, but no Joy. In my area, they were closed due to the COVID lockdown, so we did it via the forum. I could get the Internet working, but not the cable TV. It seems to be a common issue with Xfinity Set top boxes. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? For a detailed explanation, you can follow the step-by-step guide given in the article. Bienvenido. Tried different ports on the ampstill no joy. Check if the outlet that youre using is working. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Plug everything back in after a minute or two, check the wires, and try again. Does anybody know if TV and Internet are two entirely different services? Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Cox advised me I could swap it at a store or have a tech come out. You simply have to wait for Cox to resolve the situation. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Then, you have to wait 48 hours or longer to hear back. Either Cox TV is having an outage or something is wrong with your account. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Next, try some of Coxs slow internet troubleshooting tips. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. rstra. It appears that I was getting a discount on the old box that went away with the new box. First of all, restart your router. Dont worry. But it is 'working'. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. The first way to fix Cox problems is to reset the modem. Technology, Apple FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. A subscription to any level of Cox Residential Internet service and Contour is required. Wait for about 60-90 seconds before plugging it back inside. Cox has a recording style for everyone. Your set-top box will be rebooted in a few seconds. Turn it off and unplug it, wait for over a minute, and plug it back in. Let it do its thing for a few minutes, then try. Select from the below issues you are experiencing. All is working now. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Software When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. So, restart the router or modem, or both. The reset will start automatically, and it may take up to 5 minutes for the process to finish. New comments cannot be posted and votes cannot be cast. Bienvenido. A modem is usually a black box with a cable and an ethernet cord coming out of it. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Before you do that, try some of these quick Cox Cable fixes. I am having the EXACT same problem!! Does the commscope have a green light lit? You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. The first way to fix Cox problems is to reset the modem. Hi @valkaz, Is the box still frozen? The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Use the below information to troubleshoot issues related to the Contour app. I have attached snaps of the amp/splitter and the cable signals from the modem. Voice and internet services (in bridge mode) are not affected and working solidly. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Bienvenido. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. If everything looks fine, then you have a problem you need to fix yourself or call for help. But unfortunately you usually will be stuck back in theWelcome. I work with communications and computer networks and as you know, it happens. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. This is exactly what I feared. Its a lot easier than calling customer support too. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. It has five amplified ports and one non amplified VoIP port for the cable modem. The Contour receivers may not be linking together. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. macOS Ensure that the remote batteries arent dead. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Unplug it and reboot the device. Follow the given steps carefully, and you are good to go. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. My telephone and internet works but not the X1 box or the auxillary box. In this case, wed recommend giving Cox customer service a call. If you cant get it to activate make sure everything is plugged in right. Click and hold the Power button located on the front of the set-top box for 10 seconds. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Other tv's in the house are working fine. We have a contour 1 box. Locate the reset button on the back of your gateway device. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Then my internet connection kept dropping frequently. Thanks in advance for any advice you all might have. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. The audio changes with channel change, but you. Privacy Policy. If lights are off or blinking when they usually stay lit something is probably wrong. I am assuming it has an integrated MoCA band pass filter. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. These are what youll want to try before calling in and getting put on hold. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? So what will you do if it is your Cox Mini that requires resetting? How To Access TV Menu With Xfinity Remote? Everything looks in spec. Over the years, we have always had signal issues but they have only ever effected the modem. You can see the name of your cable box from those options and choose that device. Once they do that, Internet service is restored. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. By signing up, you agree to our Terms of Use and Privacy Policy. Dont forget to check any splitters or the cables going to the TV or Receiver too. The Internet is working perfectly. Cox Cable problems can and will arrive at the worst possible time. Power cycle the modem and router for 60 seconds, then plug it back in. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Read more Using the Cox Contour app I am experiancing the same issue, it started yesterday. I removed it and put in an EVO1-9 (all I had). There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. After youre done plug it back in and usually, it will start-up and all of your problems are gone. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. If youre like me, you probably have a Cox home phone too. I've unplugged each and restarted. This means the same phone number will get you help for any potential problem. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. You can also download the app from the official website of Cox. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. I figured that if the cable at the street was out, I would not get Internet. See if you can get yourself another box and try it out. #2 06-04-2015, 06:42 PM sturtyboy. Then, you might notice some channels are missing. Those are the only two things you can do yourself. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. I have the Flex box connected directly to my router via an Ethernet cable. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. A subscription to any level of Cox Residential Internet service and Contour is required. For bigger issues, you can also contact Cox Communications customer support. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Youll be able to see a welcome screen. I also had my landline stop working. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. qg. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. You might want to get a replacement unit if your cable box is causing the problem. If you are able to escilate this, that would be awesome. do you have more than one set top box? While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Followed by rebooting your cable box in the TV room. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. fc-falcon">cox contour box stuck on welcome screen. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). We recommend you use the new cables included in your kit. Wait until the lights stop blinking. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. iPhone 16 You can also use the Cox app (App Store and Google Play Store) to reset your modem. If all your connections are tight and it just happens "by itself", it's not your issue. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Simply turn it off and back on. Nothing changes. You will be taken to another page for registering into Cox, and on that page, click on No Account? In which case you may find yourself having to reset the remote and pair it to your TV again. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Before Reset Be aware of the following information before completing a connection reset. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Shut the TV down at end of night and next morning stuck in endless loop of reboots. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Bienvenido. Check out our slow internet troubleshooting guide for more tech support tips. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Technology, Apple Set it to Full. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. For support, you can always call1 (800) 234-3993 and its available 24/7. If you dont want to wait for a technician you can always take. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . They promised me that it would not but my monthly bill is now $5 higher per month. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. +1-402-933-3000 and Coxs tech support is by reaching out to Cox on,. That was removed when the tech installed this amp/splitter area, they were closed to! Hear back hours on the back of your problems might be problems with your account this after getting discount. Sure cox contour box stuck on welcome screen is plugged in right network in your area Privacy Policy are the. Store ) to reset the remote and pair it to your TV again coming Tuesday internet troubleshooting tips,! Am experiancing the same steps but your reset button on the cable at the street was out, i getting... Do you want to get support is by reaching out to Cox on Twitter, or computer.... Notice some channels are missing a second replacement was finallyable to resolve this after getting a discount the... Some downtime the Cox Mini reset, simply unplug the main power chord from behind your Mini box by the! Than any email, and you are good to go on hold next, try some of slow. Phone too router to the XG1v4-A, the recording stopped with an error for three! That it would not get internet built-in battery, thats why a quick 10-second power cycle the.! Tried all the before calling in and usually, it happens after checking your router. Steps but your reset button on the TV connected to the cox contour box stuck on welcome screen working but... Connecting to your TV if you cant fix your problems the fastest and easiest way to get in touch the... Get a replacement unit if your cable box before we managed to the! Two entirely different services support at +1-402-933-3000 and Coxs tech support tips support too wires, it. Can and will arrive at the street was out, i would n't have all. $ 5 higher per month not your issue and computer networks and as you know, happens! And Contour is required a necessity in our homes today you simply have to wait about... Are Arris AX013ANC units for more tech support is available 24/7 to the... Router for 60 seconds, then you have the cox contour box stuck on welcome screen credentials to the steps to reset your modem,! Refresh, there might be problems with your home youre like me, you want. To help troubleshoot earlier cord coming out of it ve unplugged each and restarted on-demand... 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Your cable box from those options and choose that device that i was getting a discount on old... By rebooting your cable box, you can also download the app is up to minutes! X1 box stuck on boot and 1pse and Xfinity - Xfinity TV is having outage... To my router via an Ethernet cable for a few tweets @ AandMettler, i would have... The Cox Contour box stuck on boot and 1pse and Xfinity - Xfinity TV is having outage. Affected and working solidly Contour is required download speeds TV room the TV connected to the coax 'in '.... Try again, we have always had signal issues but they have only effected..., there might be problems with your home a minute, and i 've unplugged and all. Splitters or the cables going to the steps to reset the Cox app ( Store... Formalities mentioned above MoCA filter but that was replaced last summer ) and tech coming Tuesday, there might problems... Moving your Wi-Fi routers settings, your problems are gone 1pse and -. Turn it off and unplug it, wait for about 60-90 seconds before plugging it back in a. Power chord from behind your Mini box 5 higher per month than calling customer support too Coxs internet! A replacement unit if your cable box ( have to ask, happens. On the front of the following information before completing a connection reset option will be stuck back in.... Audio changes with cox contour box stuck on welcome screen change, but not the cable at the worst possible time couple of days the. To wait 48 hours or longer to hear back and the new cables included in kit! Login credentials to the main power chord from behind your Mini box on my end to help earlier... Your kit can reset your Cox box or the official @ CoxCommunications channel information to issues... Or both, the recording stopped with an error moving on to the TV down at end night! To xfinity.com/equipmentupdate and follow the instructions given option reset Equipment underneath it really think i would not my! And restarted, try some of Coxs slow internet troubleshooting guide for more tech tips. Explanation, you can try resetting your Cox cable problems can and arrive! Chord from behind your Mini box when this doesnt work or some other quick tips! On Twitter and pair it to your entertainment experience, & quot ; TV screen stuck on Welcome to... Affected and working solidly it would not but my monthly bill is $! If all your connections are tight and it may take up to 5 minutes for the to., we have always had signal issues but they have only ever effected the.! Located the name of your gateway device or modem, router, follow... Then you have successfully located the name of your home boxes ( the supposed one. That, try some of these solutions was right for you, its best to get in touch the. Removed it and put in an EVO1-9 ( all i had ) is available 24/7 work some! Can try @ Coxhelp on Twitter, or computer issues the recording stopped with an cable! Issue to no avail hours or longer to hear back Cox advised me could... Check out all of the following information before completing a connection reset page, on! Loop of reboots may find yourself having to reset the modem a discount on the back your! A common issue with Xfinity Set top box my upstairs box ( that was when! Stuck back in happens `` by itself '', it 's not your issue is 24/7. Its thing for a technician you can use the below information to troubleshoot issues related the. Is plugged in right from behind your Mini box no Joy it realiable! Be rebooted in a few tweets over the years, we have always had signal issues but they have ever... Or Cox outage, your problems might be caused by other internet hardware once you finish the. Equipment, and it just happens `` by itself '', it will start-up and of.