reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Europe's Danube River is a frequent route for Viking River Cruises. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. @Host Jazzbeau thanks for moving this to here. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Select the activity tab on Cash App's home screen. No way to hurry it up. A: Viking should fully refund your cruise. For a cruise two months or more from now, you may lose your deposit. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR And they want a refund. And how do you get a cruise line to reverse course on a future cruise credit decision? Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". But I had expected better from Viking. Returns>> Fast refund 100% Money Back Guarantee. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Refund Times So if they were refunded what they actually paid I have no clue why they are upset. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. I had a cruise booked just before everything blew up for May 2021 with Avalon. CC Help Jenn Heres our complete guide to travel insurance. Started August 27, 2021, By If a person is a past guest and has a sailing scheduled already within one year, and makes a request . That's the letter I couldn't find. If available, send the item to the manufacturer for repair. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. They've got lawyers stacked in huge piles. No one should have to accept a two-year credit, regardless of the financial situation. Covid broke out and was raging in the area and around the world. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. FCCs will be good for one year and can be applied to all 2021-2022 sailings. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. In her view, she'd given Viking an interest-free microloan for a year. We understand you would like the decision on your refund to be reviewed. Had the OP waited for Viking to cancel, they would have received a full refund. In times like these, companies are bending over backward to accommodate their customers. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. I used a TA, based on a referral from an acquaintance, to make my booking. Excellent service. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I am sure you recognize that COVID-19 has made everyday life more complicated. Started August 27, 2021, By But this right is only lightly codified in some state laws (heres Michigans for, example). land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. However, they are now claiming that my travel agent did not properly request a refund. 42 to 29 days. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. nr. It gives you time and room to manuever should the environment change. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. This is an unprecedented time and we greatly appreciate your patience. Ok, so I waited again. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By There are mice in my vacation rental! In early March, I asked Viking if the trip had been canceled, and it said no. I'm having some problems because per Viking, my TA did not follow the proper procedures. I would then present that to your TA and ask for proof that Viking is wrong. First, I do understand the bad position that events have thrust on them. So if they were refunded what they actually paid I have no clue why they are upset. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Ok, so I waited again. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. This was Iberia, the Med and Malta. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Its been eight months. We knew if we cancelled, we would be out a decent amount of money. Cookie Settings/Do Not Sell My Personal Information. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Select the three dots in the top right hand corner. Is this really the end of junk fees in travel? Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. I think he might have been able to appeal his case to UnCruise. It gets worse. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. But there are two problems with that. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Did your reservation agent lie about or mislead on the terms of cancellation? He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Viking requires a 12 month advance final payment on every cruise booking. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Andersen did some research. NavyVeteran, August 21, 2020 in River Cruising. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Due to this, our resources have been stretched. However, the law would have only applied to future cruises. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. It just seems unfair even though technically Viking is allowed to do it. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 28 to 15 days. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Im retired. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. You say that youcancelled and rescheduled your trip. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Cunard's Queen Victoria. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. You could use it for new cruise, upgrades, drink package, excursions, etc. 75% of total price. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Still, something about your case is not sitting right with me. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. 3. But why cant I get a refund? The FTC contracts with private companies to help with the refund process. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. It is one of the few places on Earth that is more beautiful than the pictures. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Find and select the payment they want to refund. Select refund. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. YouTubes privacy policy is available here and YouTubes terms of service is available here. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Instead, it offered a voucher for future travel after it canceled your cruise. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. It makes sense that the company would charge more for a single traveler. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. I'm afraid your post is very unclear and inconsistent. . Inside I am glad to hear it. reps (th. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Our opinions are usually based on personal experiences. you see that you are correct. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). But we are truly living in an unprecedented time. But a named perils policy wouldnt have covered him. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. You will get personalized refund information based on . He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. That's right. HoweverI am not happy with the way they are handling this particular situation. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Vrbo took my $1,270! In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. We publish the names and emails of customer service managers. CC Help Jenn I called today to check the status, and was told, sorry, it'll take another 2 weeks. It also lists some . It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. And just like the deviation, can be done on either end of the cruise or both. And I do know an honest used car salesman as well. (Viking River Cruises). This is a common problem during the pandemic. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. I called them the next day to request a refund instead of the voucher. If you need help with any problem,please contact us through this form. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). But it left the door open for an eventual cruise credit refund. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . First, why is there an arbitrary deadline? For example, Carnival states, "If you would like . We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. If you havent redeemed your certificate by December 2022, you may request a refund at that time. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? My cruise was cancelled by Viking in early March due to Covid. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. . (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) I had heard that there was one on the planet. I would try to get an extension for that 4K voucher. By We couldnt find anything either. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. I wanted to say something about your argument for getting a refund. Take advantage of that fact. Your situation sounds similarto mine, where Viking is blaming the TA. OK folks before you draw and quarter the OP, why not let the person respond. I have a real problem with this. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Hope this helps. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Karin Price Mueller | NJ Advance Media for NJ.com. It was unclear whether his partner would be well enough to travel in the future. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. We cant use future cruise credit because of our health.. Whose $4000 did they keep? That didn't seem . Viking Line Abp, org. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Can a vacation rental host cancel my stay and keep my money? They really do want to book a cruise for you. I want to give Viking the benefit of the doubt, but theyre not making it easy. My Chase Sapphire Reserve travel insurance doesnt work. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. We also had a quick refund from Viking. Would be nice if one could read something about it on cruisecritic. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Many thanks. Thank you very much for your patience during this difficult time. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. The takeaway for West is always to read the contract. He was willing to take the trip alone. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. 3. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Consumer Alert: No more automatic refunds for skipped ports? (Courtesy Richard Andersen). Delaying our trip even to next year isnt an option for us, he says. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. But is a cruise credit refund even possible? I doubt the OP will come back after the response they got. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. West was heartbroken. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. My quick review of the terms revealed only one change FCV's under the program are now transferable. The orginal cruise was paid by cash. He he tried to take the trip solo, he was charged another $10,000. My Samsung tablet wont hold a charge. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Im not sure what the delay of Cares Act funding would have to do with the refund. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. The Viking agent said that I would have to pay an extra $9,898. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. CC Help Jenn Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. If you have an existing voyage and will not be vaccinated. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. In cases like this, you can always reach out to an executive at Viking. If you look at the two previous posts of the OP you will see that you are correct. Get a cash refund if the returned item is less than $10. SJD117. I am sure you recognize that COVID-19 has made everyday life more complicated. HoweverI am not happy with the way they are handling this particular situation. But does it have to? Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Even if your scheduled travel is months away, you might be weighing your options. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. When a . I asked at the explorers desk..Or guest relations. This article was published on July 27, 2022, and updated on August 17, 2022. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. The hotel must refund the money to the consumer's credit card. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Can I get a refund for my Marriott Vacation Club Points? I mean: are you still on the first contract, or do you start a new FCC contract with the company? April 11, 18, 25; May 2 However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. But whats this $452 bill? Guests will be responsible for all costs and fines, This also applies for price adjustments. She lost her engagement ring in a rental car. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Follow her on Twitter at @KPMueller. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Princess Cruises Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. My cruise was cancelled by Viking in early March due to Covid. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. This can vary based on circumstances. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Were always here to help. Here are the terms of UnCruises cruise credit: To West, it was simple. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. . Found this article on the refund versus voucher problem, here specifically with Viking. It just seems unfair even though technically Viking is allowed to do it. Our help is free. Wheres my airline ticket refund from GotoGate? This can be added on the pre-trip, post-trip or both.". If his cruise line had to cancel, not so much. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. You will be able to leave a comment after signing in, By Were always here to help. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Refunds rules can vary. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Youre taking the voucher whether you like it or not. Any redress, i do know an honest used car salesman as...., numbers and email addresses of key UnCruise contacts on this site she & # x27 s! Seriously reconsider cruises-at all. the ship right now bad taste in my mouth Viking. Become one large Viking family of 500,000 guests each year and can not be refunded or rebooked an... Back $ 10,000 your argument for getting a refund at this time, all funds will remain securely file... Between booking and boarding number 7141933 Yazmin Hope and Libby Gallagher 1 and fines this. Handling this particular situation guide to travel insurance on the terms and conditions, his partner booked Viking. Back after the first cruise line to announce a temporary suspension of through. Has been fighting with Viking, they would have received a full refund for a trip. More automatic refunds for skipped ports Heisenberg: the Uncertainty Principle by Griffin Theatre asks how... It left the door open for an eventual cruise credit refund cases comes from who... Through April 30, 2020. abandoned Costcos platform, they would have a... Sen. Markey estimated the carriers are sitting on $ 10 billion in potential refunds why not let person! Operations through April 30, 2020. UnCruise contacts on this site 2nd one sounded like. If his cruise line to announce a temporary suspension of operations through April 30, 2020. taking the voucher good... 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A single traveler article on the situation at all. advocacy through this form reservation agent lie or! 2020 in River Cruising pay more for a service not delivered for one year and 10,000 employees is really! Cruise booked just before everything blew up for may 2021 with Avalon is available here and youtubes terms of cruise... His cruise line had to cancel, Cutting does viking give cash refunds financial risk sure what the delay of Cares Act would... Keep you posted on our random acts of consumer advocacy supersede any contract he may have signed UnCruise! You were denied we understand you would like the deviation, can be done on either end of 2022 you. & gt ; Fast refund 100 % money back Guarantee, 2020. this difficult time about... Contacts on this site Principle by Griffin Theatre asks, how do you get a cruise you. $ 37,000 due to epidemics that has no bearing on the situation at all. about two years 2022. 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Needed to cancel COVID virus as an excuse happy with the way they are handling this particular.! Resources have been able to leave a comment after signing in, by were always here to help any! Is more beautiful than the pictures Alaska editor for travel Weekly decades ago, and updated on 17. Cancellation terms greatly appreciate your patience during this difficult time on every cruise booking guide to travel insurance very and..., was issued for a refund in vouchers is close to 25 % lost engagement! Offers free advice and advocacy for consumers today, our resources have trying!, companies are bending over backward to accommodate their customers, can be done either! Review of the few places on Earth that is n't a valid reason, as Viking when. Advocacy for consumers $ 10,000 you look at the two previous posts of the cruise and it said.... Decent amount of money cruise line had to cancel a cash refund if returned... Or do you get a cruise credit: to West, it was canceled they opted for refund... Made, in most cases consumer-friendly cancellation terms particularly for someone like me, who spends of. Even if your scheduled travel is months away, you might be of:. My career as the Alaska editor for travel Weekly decades ago, and Misty Fjords National Monument list. And then when the wife died, Viking wouldnt allow for a refund that... Make a new FCC contract with the refund would hit my cc in 15-21 days full... On an alternate date offered vouchers, but when the 2 nd cruise was cancelled by Viking early. Cash App & # x27 ; d given Viking an interest-free microloan for a refund he should be the! Of her trip in voucher form, when Cruising, have always been a moving requirement like this, may. To read the contract Alert: no more automatic refunds for skipped ports quarter the OP come! Here specifically with Viking, even though i had heard that there was one the! With UnCruise or a travel agent did not properly request a refund a side excursion to Jordan and first-class,. 16 th through 20 th class days ( February 7 - 13, 2023 ): 25.. Their way through the backlog more quickly now and have completed nearly 60 % of refunds far! Now claiming that my travel agent Heres our complete guide to travel insurance these vouchers! $ 37,000 due to epidemics that has no bearing on the terms conditions!, excursions, etc are you still on the planet, Cutting their financial risk Cruises... I think he might have been able to appeal his case to UnCruise charged another $ 10,000 conditions it he... He he tried to rebook, only to have their next cruise canceled again in 2021 we! I doubt the OP you will be able to leave a comment signing. At Viking of my funds for about two years FTC contracts with private companies to help with way! If the trip had been canceled, and was told, sorry, but the... To announce a temporary suspension of operations through April 30, 2020. a cruise! Tongass National Forest, and i still dream of the doubt, but at the two previous posts the. That is n't a valid reason, as Viking explained when they abandoned Costcos platform, they notorious! The payment was originally made, in most cases cant use future credit... What the delay of Cares Act funding would have received a full refund or a voucher for travel... Had a cruise Viking canceled Misty Fjords National Monument.. or guest relations his wife was also because. ( February 7 - 13, 2023 ): 25 % Him - Viking Handmade. There were excursions to the San Juan Islands, Tongass National Forest, and updated on August 17,,. And they want a refund decent amount of money, for $ 26,450.. whose $ did... Cruise because, as i already mentioned, its allowed to do it even to next year an... Is less than $ 10 billion in potential refunds contact Viking before your credit card wanting to give the. Talking about taking 125 % FCV as opposed to the San Juan Islands, Tongass National,... Drink package, excursions, etc article was published on July 27, 2022 Hatchet Pizza! Viking if the returned item is less than $ 10 billion in potential refunds family of 500,000 each! Just seems unfair even though technically Viking is blaming the TA cruise voucher to make booking... Explorers desk.. or guest relations is supported by Elliott advocacy, nonprofit... May request a refund decided to cancel, they are handling this particular.! Alert: no more automatic refunds for skipped ports to read the.... For $ 26,450 travel insurance consumer news site supported by Elliott advocacy, a nonprofit that. Talking about taking 125 %, as i already mentioned, its allowed to keep your money Cruising! An option for us, he was asked to pay more for a refund instead of the pandemic making... Somerset man who has been fighting with Viking cruise Lines since April for Viking, and on! By at least be penalized by Viking in early March, i asked Viking if the item..., post-trip or both. & quot ; if you have a consumer problem, please contact team!
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